ACDQueueState
Props
acdQueueId
acdQueueId: number
The ACD queue ID
afterServiceOperatorCount
afterServiceOperatorCount: number
Number of operators with the 'AFTER SERVICE' state
afterServiceOperators
afterServiceOperators: List of operators with the 'AFTER_SERVICE' state. This state is set right after a call is ended to indicate a call postprocessing
lockedOperators
lockedOperators: List of operators with the 'READY' state that cannot accept a call from this queue. Operator cannot accept a call if they are temporarily banned or they are servicing a call right now
lockedOperatorsCount
lockedOperatorsCount: number
Number of locked operators
readyOperators
readyOperators: List of operators with the 'READY' state that can accept a call from this queue
readyOperatorsCount
readyOperatorsCount: number
Number of ready operators
servicingCalls
servicingCalls: List of calls enqueued into this queue that are being serviced right now by operators
waitingCalls
waitingCalls: List of calls enqueued into this queue that are not yet serviced by operators