Retail
Call automation reduces contact center load by automatically providing information about delivery status in inbound calls, and notifications on upcoming deliveries with automated outbound calls. Voximplant’s smart audio bot can collect customer feedback, and provide additional quality control.
Solutions for Retail & E-commerce
Head of Product, Video Collaboration, 8x8
With Voximplant we were able to add calls to and from the phone network into our video conferencing solution within a few weeks.
Vice President, Bitrix24
What we liked about Voximplant is that it is extremely easy to integrate with other communication channels, especially since it stays on top of the newest technologies, like WebRTC.
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CEO, JivoСhat
We chose Voximplant because it made development easy, and because the technology has the key capabilities that we need to expand our service.
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Head of Customer Care Division, Home Credit Bank
We contacted Voximplant and, within a month, we had a separate contact center for the executives. We managed to engage executives in customer care, which allowed them to hear the voices of our customers and understand their experiences.
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CEO, Wheely
Prior to Voximplant, we tried a number of other solutions, but only Voximplant’s platform has met our requirements for functionality, stability, and price.
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