Iframe in an active conversation
You can embed an iframe of a third-party web page, such as knowledge base, dialogue scripts, or forms with data from CRM systems, into the agent's Workspace. The iframe will display during an active conversation and allow agents to work simultaneously in two systems without switching between tabs.
The web page URL is configured in the General settings > Other settings section.
During an active conversation, Voximplant Kit transmits an array of call/chat data to a third-party service via postMessage. The data is processed by the service (see below), and depending on the results obtained, the iframe may display the necessary information.
Request processing on the service side
Structure of the submitted data
Data type: agent_data
Information on the current agent.
Date type: active_task_data
Active conversation data.
Data type: task_list
List of the agent's active chats and calls.
Data type: account_data
Account data.