Striving to offer the best service possible, contact centers are usually very quick to adopt new technologies and try out innovative solutions. Successful implementation of speech technologies can create a great competitive advantage for a company.
The latest version of our Web SDK is fully compatible with the new Safari 11 audio/video calls support. Please note that Safari imposes a number of restrictions for voice/video usage:
- Web page should load with HTTPS
- If voice or video call is initiated from iframe, this iframe and all iframes in-between should be loaded from the same domain as a website that loads them
- Video will not autoplay on iOS Safari browser without the explicit user command.
- Only H.264 video codec is supported, so set H264first flag to “true” while initializing the Web SDK.
User interface should be created in order for video to play during a call. It should be interactive element like an HTML “button” with “onclick” handler that calls “play” method on the “video” HTML element.