
Voximplant plans 2022 Series C to support cloud communication platform, CEO says
New article about Voximplant by Deborah Balshem, Mergermarket
There are a lot of scenarios when you need to transfer a call to some other user or join it with another call by sending some command from a client built using Web SDK. New transferCall function enabled this functionality. It's rather simple function - just provide two call instances as its parameters and VoxImplant will try to join call1 with call2. If you want to know the result of the transfer you can add the following event listeners to call1 - VoxImplant.CallEvents.TransferComplete and VoxImplant.CallEvents.TransferFailed. If call was transferred successfully both call1 and call2 will be disconnected from Web SDK. In the world of telephony people usually call this function "Attended transfer".
New article about Voximplant by Deborah Balshem, Mergermarket
Striving to offer the best service possible, contact centers are usually very quick to adopt new technologies and try out innovative solutions. Successful implementation of speech technologies can create a great competitive advantage for a company.
Interactive voice response (IVR) systems are meant to make customer calls more efficient—but sometimes they get in the way.
We’re thrilled to have you aboard.