Omnichannel
Reach more customers with a single contact center for all communications channels. Go omnichannel.
One Contact Center for Multiple Communications Channels
When managers add new communiсations channels to their products, they have to deploy a separate contact center for each channel. This leads to extra expenses related to contact center deployment. You should also spend time and money to train agents to work in a new environment.
To make it easier for managers to unify their channels, we’ve created Voximplant Kit, an omnichannel contact center. Voximplant Kit acts as a hub for all customer communications. You don’t need to deploy several contact centers and pay twice. Once deployed, add channels, connect agents, and start responding to customers in minutes.
Process Customer Requests from a Single Window
Text and voice communications channels are available in a unified Voximplant Kit workspace. Agents can simultaneously handle one phone call and up to ten chats, and switch between channels in one click just like in your messenger.
Voximplant Kit allows your agents to provide more personalized conversations. Integrate your CRM system to give agents instant visibility of customer details – purchase history, requests, and status in the loyalty program – before they connect to a conversation.
Connect with Customers Using Their Preferred Channels
We provide you with an out-of-the-box communications infrastructure package including SMS, WhatsApp, Facebook Messenger, Telegram, Viber, web-chat, and more
Key Features
Omnichannel contact center
Social messenger connector
Email integration
Agent workspace
Business system integrations