Reach more customers with a single contact center for all communications channels. Go omnichannel.

One Contact Center for Multiple Communications Channels

When managers add new communiсations channels to their products, they have to deploy a separate contact center for each channel. This leads to extra expenses related to contact center deployment. You should also spend time and money to train agents to work in a new environment.
To make it easier for managers to unify their channels, we’ve created Voximplant Kit, an omnichannel contact center. Voximplant Kit acts as a hub for all customer communications. You don’t need to deploy several contact centers and pay twice. Once deployed, add channels, connect agents, and start responding to customers in minutes.

Process Customer Requests from a Single Window

Text and voice communications channels are available in a unified Voximplant Kit workspace. Agents can simultaneously handle one phone call and up to ten chats, and switch between channels in one click just like in your messenger.

Voximplant Kit allows your agents to provide more personalized conversations. Integrate your CRM system to give agents instant visibility of customer details – purchase history, requests, and status in the loyalty program – before they connect to a conversation.

Process Customer Requests from a Single Window

Connect with Customers Using Their Preferred Channels

We provide you with an out-of-the-box communications infrastructure package including SMS, WhatsApp, Facebook Messenger, Telegram, Viber, web-chat, and more

Connect with Customers Using Their Preferred Channels

Key Features

Omnichannel contact center

A ready-made contact center that allows agents to switch between communications channels – SMS, email, voice, and chats – without losing context from customer interactions

Social messenger connector

Connect with customers via WhatsApp, Telegram, and Facebook Messenger

Email integration

Integrate your Gmail, Mail, Yandex, and Outlook services

Agent workspace

A unified agent workspace allows agents to make, receive, and forward calls as well as chat with customers

Business system integrations

Securely connect your business critical systems like Salesforce, Zendesk or Power BI with the HTTP API