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Voximplant for On-Demand Service Platforms

Power your organization with Voximplant for On-Demand Platform.
Voximplant for On-Demand Service Platforms

Trusted by 30,000+ organizations

Challenges

We are well aware of communication and technology challenges within the on-demand delivery industry.

Support & Customer Service

Support & Customer Service

  • First contact resolution rate is low
  • Inability to cope with the volumes of calls and chats during peak hours
  • Can’t work remotely & Low productivity
  • High communication channels costs: calls, SMS, video, chats
Customers

Customers

  • Can’t contact courier directly
  • Long issue resolution time
  • Can’t make changes to the order via phone
  • Concerned about their privacy & contact information
Partners / Stores / Ghost Kitchens

Partners / Stores / Ghost Kitchens

  • Fraudulent orders
  • Inaccurate delivery details
  • Forget to run on the restaurant
  • Difficult onboarding process
Couriers

Couriers

  • Can’t contact customer upon delivery
  • The onboarding process takes too long

Outcomes / Solution

Built with on-demand delivery needs in mind, Voximplant is a reliable and stable communication platform designed to boost your communications and make them effortless.

Support & Customer Service

  • Receive and process customer calls all over the globe
  • Cut support costs by automating up to 80% of inquiries without sacrificing quality
  • Process all support requests from all channels (voice, text, video) within a single interface
  • Provide automated responses to the most frequent questions
Support & Customer Service

Tech Details / All Features

Voximplant is capable of many things. We’ve combined together some technical and product features so you could make sure we've covered whatever you need covered. If you can’t find something, there’s a good chance it’s in beta, so feel free to schedule a demo with our expert and ask!

Voice Notifications

Call Tracking

Cloud Contact Center

Dialogflow Connector

Phone Number Masking

HD Video Conferencing

AI-powered Voice Calls & Text Analysis

Smart IVR

In-app Voice Calls & Text Messaging

SIP Trunking

Notifications

Automated Phone Surveys

VoIP

Robocalls

Easy CRM Integrations

PSTN

Web & Mobile SDKs

NPS Surveys

Reasons to Choose Voximplant

Pay-as-you-go

Our customers are not locked into any contract or commitment through a pay-as-you-go pricing model. Alternatively, we offer volume discounts and committed use pricing to those that expect high volumes.

True Serverless

Don’t worry about maintaining operating systems, provisioning servers, and storage capacity. We provide the infrastructure to host your app.

From No-Code to Full Code

For non-technical people, use our out-of-the-box solutions, templates, or drag-and-drop visual builder to enhance your customer experience. For those that want to build custom code solutions, use the Voximplant Platform to have full control.