Dialogflow connector

Use this block to connect a Dialogflow agent with a call in your scenario.

To configure the Dialogflow agent, do the following:

Create and configure the Dialogflow agent in your Google account, save it as JSON, and then upload to your scenario.

Enable the singleUtterance switch if you want the system to detect when a speaker has spoken a single utterance and to automatically end recognition returning the final ASR result. You typically use this setting for short customer replies: yes/no, service quality assessments, etc.
Enable the Execute sendQuery after connection to the agent switch to activate immediate start of the Dialogflow after the script reaches the Dialog Connector block.
Enter the name of the event in the Event name field.
Select the language in the Event language field.
In the JSON parameters section, configure keys and values to send the required information from your scenario to the agent.
In the Synthesis options section, select how you want to synthesize speech for the agent: via Voximplant Kit or using Dialogflow synthesis.
If you select Voximplant Kit, configure the synth language and voice. Depending on the TTS-provider, you can also configure advanced settings:

Voice pitch - Configure the synthesized voice pitch (Google). Available options: x-low, low, medium, high, x-high, default.
Speech volume - Set the speech volume (Google). Available options: silent, x-soft, soft, medium, loud, x-loud, default.
Speech rate - Set the synthesized speech speed (Google, Yandex). Available options: x-slow, slow, medium, fast, x-fast, default.
Emotions - Configure the synthesized voice sentiment (applicable for specific Yandex voices). Available options: neutral, good, evil.

If you select the ElevenLabs TTS-provider, additional speech synthesis settings are available:

Language model - The model understands which language you use and generates audio accordingly.
Stability - Allows you to adjust the degree of the voice emotionality. The higher the stability, the more restrained and calm the voice becomes. Lowering the setting introduces a broader emotional range.
Similarity boost - Allows you to adjust the level of clarity and similarity of the voice. If similarity is set too high, the AI may reproduce artifacts from low-quality audio.
Style exaggeration - Allows you to amplify the style of the original speaker.
Speaker boost - When enabled, allows you to make TTS speech sound more human-like. Enabling the setting may slightly increase the speech synthesis time.

Enable the Process transfer call response switch if you need to forward a call. Enter or select a variable from the Create a variable field.
Enable the Process Dialogflow response parameters switch to get all data from the agent and use it later in the scenario. Enter or select a variable from the Create a variable field.