voximplant KitDocs
  1. Administration
  2. Automation
  3. Scenario editor
  4. Scenario blocks
  5. Call recording
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Call recording

Use this block to record a call in an outbound or inbound scenario.

Note

Place this block at the beginning of your scenario to record a call from the very beginning. The system generates the recording link quickly after passing the block. You can then call this link in your scenario. It is stored in the {{CALL.record_url}} variable.

To configure call recording, do the following:

  1. Connect the block using the Out port.
  2. Double-click the Call recording block.
Call recording
  1. Select the sound type: Mono or Stereo.
  2. Select the retention period in the Record storage period field (from 3 months to 3 years).
  3. Click Save.
Information

The recording is saved as an 8 KHz/32 kbps MP3 file. You can listen to saved recordings in the Call history section.