Getting started with Kit

Voximplant Kit is an omnichannel contact center with no-code AI and a flexible voice-activated IVR. It can transform your contact center and even integrate with existing solutions.

Voximplant Kit combines a flexible drag and drop scenario editor designed to create inbound and outbound calling workflows and a virtual contact center that you can easily design and implement in minutes without using code.

Call automation in Voximplant Kit is configured in your web browser, while calls are processed in the Voximplant cloud.

Conversational IVR and voice bot technologies are used for handling inbound calls, ensuring excellent customer service quality.

To start working with Voximplant Kit, register your account.

After logging in to your account, the Voximplant Kit main menu displays.

To start calling customers, you need to rent a phone number. For this, go to the Administration > Numbers section. In the Rented numbers subsection, click Rent number and follow the instructions.

Now design your first scenario. In the Administration > Automation section, choose whether you need to create an inbound or outbound scenario based on your goals. Note that you can create a scenario from scratch or use available templates. Click Blank scenario to open the scenario editor. Drag and drop the required blocks onto the canvas. You can copy and duplicate blocks if needed. Use ports to connect each block and create the required sequence.

Before publishing your scenario, you need to test it. For that, click the Test button in the upper right corner of the screen. To use your scenario in inbound lines or outbound campaigns, you need to Publish it. To exit the scenario without publishing, click Save as draft.

After testing the scenario, launch calls to customers. Go to the Administration > Automation > Automated campaigns section and click Create campaign. Select the scenario and the phone number the system will use to make calls. Configure the required settings and launch the campaign. You can also create an agent campaign if you have live agents in your contact center.

Calls and conversations are handled in the Workspace. There, agents answer calls from queues and process conversations. Additionally, agents can make outbound calls to customers using the softphone.

In the History and Reporting sections, you can view historical and real time reports, as well as call and conversation history.

The Setup section allows you to configure settings required for the optimal operation of Voximplant Kit.

For troubleshooting, go here.