Answer recognition

Use this block to process short customer responses. With this block, you can recognize, record, and save a customer response to a variable. A response can be speech or a phone keypad input. Answer recognition lasts up to 5 seconds.

1. Connect the block via the No input, Voice, and Keyboard ports.
2. Double-click the Answer recognition block.
3. Configure the Waiting time during which the system waits for a customer response. If no input comes from a customer within this time, the scenario moves on to the next block.
4. In the Remain silent to finish field, define how long a customer can remain silent after answering before the scenario moves on to the next block.
5. Select the Input type: voice, keyboard, or both.
6. Enable the Background noise switch to play background sounds to fill in the gaps between the robot’s phrases. Select an audio recording from the drop-down list or upload a media file from your PC.

7. In the Voice input section, configure the variable and recognition language.
8. In the Keyboard input section, configure the variable, maximum input length, and DTMF signal type, if required.
9. If required, enable the Stop on specified button switch to stop recording digits after the specified symbol.

10. Click Save.