Using standard variables

{{CALL.variable}}

{{AGENT.variable}}

{{HEADERS.variable}}

{{CALL.phone_a}} – Caller's phone number (for outbound calls – it is your Сaller ID).

{{CALL.phone_b}} – Recipient's phone number (for outbound calls – it is {{phone}}).

{{CALL.record_url}} – Call recording URL (if the call recording is enabled). You can use it to pass the call recording to the customer’s data base, if required.

{{CALL.id}} – Call attempt identifier. This value is filled in only after the call ends. The variable is only used in HTTP-requests upon scenario completion (Outbound call block). In other cases, this value is empty.

{{CALL.result_code}} – Call result code. This value is filled in only after the call ends. The variable is only used in HTTP-requests upon scenario completion. It helps you evaluate whether a customer dropped the call, or the scenario reached its ending point. Call result codes are available in call reports.

{{CALL.attempt_num}} – Call attempt number. The variable is only applicable for dialing campaigns. For other calls, the value is 1.

{{CALL.session_id}} - Voximplant session ID.

{{CALL.callerid}} – This value is the same as {{CALL.phone_a}} but differs for SIP inbound calls.

{{CALL.destination}} – This value is the same as {{CALL.phone_b}} but differs for SIP inbound calls.

{{CALL.display_name}} – Display name in SIP calls. In PSTN, it matches the caller's phone number.

{{CALL.fromURI}} – Callers' SIP URI in inbound SIP calls.

{{CALL.toURI}} – Recipient's SIP URI in inbound SIP calls.

{{CALL.IVR_RESULT_X}} – Customer's response message recognized in the Interactive menu block, where X is the number of block repetitions (from 1 to 4). The variable gets reset every time the scenario reaches the Interactive menu block.

{{AGENT.id}} – The identifier of the agent who answered the call from queue.

{{AGENT.full_name}} - Agent's full name. The value is taken in the Personal settings.

{{AGENT.first_name}} - Agent's first name. The value is taken in the Personal settings.

{{AGENT.middle_name}} - Agent's middle name. The value is taken in the Personal settings.

{{AGENT.last_name}} - Agent's last name. The value is taken in the Personal settings.

{{AGENT.username}} – Agent's username. A username usually looks like admin or user-123.

{{AGENT.email}} – Agent's email address. The value is taken from the Email address field in the Personal settings.

X - A SIP header that begins with X can be used to convey any information. For example, an X-Header is often used to convey a subscriber account number for billing.

P - P-Headers are special header fields whose applicability is limited to private networks with a certain topology and characteristics of lower layers' protocols.

Diversion - The diversion header contains the redirection information of the call, including the reason for diversion.