Shoppers want to communicate with retailers via channels they already use. Integrate voice calls, SMS, WhatsApp, Telegram, and Facebook Messenger. Keep the context, wherever the conversation continues. Enable seamless interactions across channels using Voximplant
Use customer information to provide a more personalized service. Set up smart call routing based on customer location, time zone and shopping history. Build intelligent call queues and notify callers about the remaining time with personalized voice prompts
Voximplant’s voice and chatbots can serve your shoppers at each stage of the sales funnel. Robots confirm orders, specify delivery details and gather customer feedback. The data can be automatically saved to your CRM
If a known customer puts in $500 worth of merchandise into their cart and then abandons it, re-engage them automatically by calling them using a voicebot or a live agent
The IVR system uses speech recognition and synthesis to handle customer requests. A voicebot can handle most of the questions, and if there are advanced questions, automatically transfer them to a live agent. Build an intelligent IVR and serve customers efficientlyLearn more about Smart IVR
Add live chat to your service with Voximplant APIs. Synchronize customer conversations across SMS, WhatsApp, Facebook Messenger and Telegram to maintain context everywhereLearn more about Programmable messaging
See which ads, web pages and campaigns generate phone calls. Measure the effectiveness of your marketing channels and identify the best way to attract customersLearn more about Call tracking
Let customers contact your agents without leaving an app. Add click-to-call on your website or app and process calls over the InternetLearn more about Click-to-Call
The click-to-call feature is not only convenient for users but also for developers with a very straightforward API. Our colleagues from Voximplant are open to feedback so a problem never remains unsolved. Above all, within the five-year history of our collaboration, I cannot recall any major technical problem.
DD for technological development, S7 Airlines
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