E-Commerce
Deliver contextual, personalized, and automated shopping experiences.
A Winning Combination
Voximplant Kit and Platform for E-Commerce
Communicate with customers using Voximplant Platform’s powerful serverless architecture, enabling seamless interactions across SMS, WhatsApp, Telegram, and Facebook Messenger. When combined with Voximplant Kit’s scalable, AI-powered, drag-and-drop contact center solution, you have the no-code cheat code for automating repetitive agent tasks.
Voximplant Kit
Voximplant Kit is an omnichannel contact center with no-code AI & a flexible voice activated IVR. It can transform your contact center & even integrate with your existing solution.
Voximplant Platform
Voximplant Platform provides APIs and SDKs for voice, video, messaging, SIP trunking, and natural language processing. Build quickly without sacrificing future flexibility using the most powerful serverless communications platform.
Propel Your Business Forward
And ensure delightful customer interactions.
25.7% worldwide growth
of retail E-Commerce sales in 2020, with some countries experiencing greater than 100% growth (Statista)
$6.5 trillion in sales
projected by 2023, representing 22% of all global retail sales (Oracle)
Going global
By 2023, retail E-Commerce sales in APAC are projected to be greater than the rest of the world combined, with 65% of consumers preferring content in their language (Shopify)
Our Customers
Trusted by 30,000+ organizations
E-commerce
Effortlessly adapt to changing customer needs
Make online purchasing easy by connecting customers to the help they need when they need it.
- Connect your customers with someone who can help.Support customers where they feel most comfortable — voice, SMS, WhatsApp, Facebook Messenger, Telegram, Viber, web-chat, and more.
- Adapt to new consumer behaviors.Curbside pickup, Add-To-Cart Rates, Buy-Online-Pickup-In-Store, and next day delivery have changed the nature of online and in-person retail — make sure you speak your customer’s language.
- Fast outcomes lead to happy customers.Automate inbound call processing to intelligently route calls, ensuring quicker connections and faster resolutions across your organization.
Marketplace
Personalize the online shopping experience
From online-only to brick-and-mortar first, learn more about your customers to increase purchases and enhance loyalty.
- AI-powered for amazing insights.Keep the context, wherever the conversation continues, using customer data to bridge the gap between in-store and online purchases.
- Personalize every interaction.Unified communications allows you to use customer information to provide a more personalized service, where customer location, time zone, and shopping history all affect howrequests are routed.
- Surprise customers with exceptional service.From smart IVR and call routing, to intelligent queues, and next-gen voice and chatbots, surprise customers by easily confirming orders, specifying delivery details, and gathering feedback — all automatically saved to your CRM.
Logistics
Fulfill your customer’s needs
Customers come to you to easily handle a normally complex process, encompassing more than just delivery. Make logistics seamless with omnichannel service.
- Set up agents for success.Allow agents to see purchase history and requests before they connect to a customer, with personalized conversations that enhance efficiency and reduce repetition.
- Secure customer data.Allow your couriers and customers to call and text while masking their phone numbers, maintaining your customers’ privacy while still tracking conversation data.
- Notify customers in real time.Enable interactions across channels, from push notifications to SMS, keeping customers informed about delivery status, changes, and special offers. Enhance real-time shipment visibility and track the delivery status of messages.
Voximplant will allow you to
Notify customers in real time
Enable timely push notifications and SMS to keep customers informed about delivery status, product and menu changes, and special offers. Enhance real-time shipment visibility and track the delivery status of messages.
Empower agents
Unify all your text, voice and messaging channels. Allow agents to see purchase history and requests before they connect to a customer. Personalize conversations and don’t allow customers to repeat their queries.
Re-engage customers with high-value abandoned carts
If a known customer puts in $500 worth of merchandise into their cart and theme abounds it, re-engage them automatically by calling them using a voicebot or a live agent.
Embrace an omnichannel strategy
Shoppers want to communicate with retailers via channels they already use. Integrate voice calls, SMS, WhatsApp, Telegram, and Facebook Messenger. Keep the context, wherever the conversation continues. Enable seamless interactions across channels using Voximplant.
Personalize customer interactions
Use customer information to provide a more personalized service. Set up smart call routing based on customer location, time zone and shopping history. Build intelligent call queues and notify callers about the remaining time with personalized voice prompts.
Make AI your competitive advantage
Voximplant’s voice and chatbots can serve yours shoppers at each stage of the sales funnel. Robots confirm orders, specify delivery details and gather customer feedback. The data can be automatically saved to your CRM.
Keep customers secured
Allow your couriers and customers to call and text while masking their phone numbers. Maintain your customers’ privacy and track conversation data with phone number masking.