Communicate with customers using Voximplant Platform’s powerful serverless architecture, enabling seamless interactions across SMS, WhatsApp, Telegram, and Facebook Messenger. When combined with Voximplant Kit’s scalable, AI-powered, drag-and-drop contact center solution, you have the no-code cheat code for automating repetitive agent tasks.
Voximplant Kit is an omnichannel contact center with no-code AI & a flexible voice activated IVR. It can transform your contact center & even integrate with your existing solution.
Voximplant Platform provides APIs and SDKs for voice, video, messaging, SIP trunking, and natural language processing. Build quickly without sacrificing future flexibility using the most powerful serverless communications platform.
And ensure delightful customer interactions.
of retail E-Commerce sales in 2020, with some countries experiencing greater than 100% growth (Statista)
projected by 2023, representing 22% of all global retail sales (Oracle)
By 2023, retail E-Commerce sales in APAC are projected to be greater than the rest of the world combined, with 65% of consumers preferring content in their language (Shopify)
Make online purchasing easy by connecting customers to the help they need when they need it.
From online-only to brick-and-mortar first, learn more about your customers to increase purchases and enhance loyalty.
Customers come to you to easily handle a normally complex process, encompassing more than just delivery. Make logistics seamless with omnichannel service.
Enable timely push notifications and SMS to keep customers informed about delivery status, product and menu changes, and special offers. Enhance real-time shipment visibility and track the delivery status of messages.
Unify all your text, voice and messaging channels. Allow agents to see purchase history and requests before they connect to a customer. Personalize conversations and don’t allow customers to repeat their queries.
If a known customer puts in $500 worth of merchandise into their cart and theme abounds it, re-engage them automatically by calling them using a voicebot or a live agent.
Shoppers want to communicate with retailers via channels they already use. Integrate voice calls, SMS, WhatsApp, Telegram, and Facebook Messenger. Keep the context, wherever the conversation continues. Enable seamless interactions across channels using Voximplant.
Use customer information to provide a more personalized service. Set up smart call routing based on customer location, time zone and shopping history. Build intelligent call queues and notify callers about the remaining time with personalized voice prompts.
Voximplant’s voice and chatbots can serve yours shoppers at each stage of the sales funnel. Robots confirm orders, specify delivery details and gather customer feedback. The data can be automatically saved to your CRM.
Allow your couriers and customers to call and text while masking their phone numbers. Maintain your customers’ privacy and track conversation data with phone number masking.