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Omnichannel Cloud Contact Center

Automated Notifications for Students and Teachers

Skyeng uses Voximplant Kit to automatically inform students if they need to top up their balance, about any vacation time that the teacher is taking, as well as remind them of upcoming scheduled lessons.
This case is from the Marketing Automation industry.
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About company

Skyeng is an online English language school for the new generation. The school employs professionals who help those living in major cities with hectic schedules learn English in a completely virtual environment.

  • 20KCALLS A MONTHmade by the robot
  • 17%INCREASEin successful calls using the robot
  • 100%ON-TIME NOTIFICATIONSto students and teachers

Thanks to the HTTP integration of the service with the CRM system, the call is made automatically when a certain event occurs – the student's balance is approaching zero or either the student or teacher is returning from vacation. After dialing, a message is announced to the client using speech synthesis technology. If a customer is asked to answer a question during a conversation, the system “reads” their answer and guides them through the interactive menu. Calls can be recorded for quality control.

Automated Notifications for Students and Teachers

How it Works

Results

  • SAVINGS

    Previously, calls were made by operators and maintenance of the call center was costly

  • EFFICIENCY

    The number of successful calls increased

  • CARE

    Students and teachers receive notifications in a timely manner

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