We have released a new version of Web SDK, it has been fully rewritten. The new version will help us to accelerate the development process and includes a lot of new features and improvements. Key features of Voximplant’s Web SDK 4.0 include:
Support for audio calls in Microsoft Edge. With Microsoft recently updating the browser’s web and audio support, Voximplant is one of the first companies to make its platform compatible with Edge. With Web SDK 4.0, web apps are empowered to handle incoming and outgoing voice calls from within the Edge web browser. Video calls in Edge will be functional as soon as VP9 or h.264 codec support is added to the browser.
Video can be enabled during an existing audio call. Now developers can create web apps that offer a Skype-like "enable video" option during active audio calls. Video can be enabled or disabled at any time during the call.
Both local and remote audio and video streams can be modified by applying filters. Developers can now modify video and audio streams in real-time. Possible applications of this feature include using video and audio filters to add watermarks, hide or alter faces, mask voices, etc.
h.264 video codec can be set as "high priority”. The "h.264" video codec is known for its valuable speed in modern hardware, especially in mobile devices. Developers can now force this codec to provide better video quality with less CPU usage.
Additional enhancements include:
Reduced latency of audio and video calls.
Improved syncing between audio and video tracks.
Calls within the Chrome browser now maintain better performance – even with poor network conditions.
Audio and video codec priorities can be manually configured.
Full support for WebRTC to offer users the best in voice and video quality.
New SDK also supports asynchronous initialization and drops support for Flash, which can still be used with legacy systems via 3.x versions of the SDK. Complete documentation for Voximplant’s Web SDK 4.0 beta can be found here.
Sign Up for a free Voximplant developer account or talk to our experts
In our fast-paced, digitally focused world, customers want personalized service at lightning speed. A Hubspot survey of 1,000 customers found that 90% of people expect a response from a live customer service agent in ten minutes or less. Because expectations are so high, the pressure is on for customer service agents to consistently provide quick, high-quality customer experiences. Offering an elevated level of service with such a fast turnaround is next to impossible with manual support alone. And even if you have some digital tools in your tech stack, traditional contact center technology can fall short when it comes to efficiency. That’s why choosing no-fuss technology that automates your contact center’s routine operations is essential for making tasks more manageable for your agents.
If you’re involved in evaluating cloud contact center services, you’ve likely recognized two distinct categories and a big difference in the amount of technical expertise required to implement them. You’re attracted to the ease of use offered by contact center as service (CCaaS) offerings, but their fixed functionality doesn’t fit your business needs. In contrast, a cloud contact center built on a communications platform as a service (CPaaS) offering provides unlimited flexibility, but requires expensive software development resources to build a complete solution.
Get the latest from Voximplant
Share your email so Voximplant can send you guides and industry news.