On-demand service platforms leverage communications technology to reach a growing market of consumers. We explore the tools they use to keep up with rising customer demands.
All VoxImplant developers can now create/edit/delete Queues and Skills remotely using HTTP API (this functionality was available only in Control Panel before). Building customized contact center became easier than ever before. Check our tutorial "Using ACD module for call queuing" to learn how to use ACD module together with Queues and Skills.