All VoxImplant developers can now create/edit/delete Queues and Skills remotely using HTTP API (this functionality was available only in Control Panel before). Building customized contact center became easier than ever before. Check our tutorial "Using ACD module for call queuing" to learn how to use ACD module together with Queues and Skills.
Guide to Enhancing Remote Team Training: From Onboarding to Advanced Learning With an LMS in Cloud Contact Centres
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.