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Phone number masking

Safe, convenient and affordable communication for your app users

Phone Number Masking

Why Use a Masked Number?

Phone conversations are essential to get business logistics in order. However, there is no need for involved parties to continue their interactions when the task is complete. Phone number masking is meant to ensure business communications safely and insightfully:

  • Protection of user and employee privacy

    Customers can safely interact with your company’s services, while employees can also be sure their phone numbers are not shared.

  • In-platform interactions

    Stay in control of how users interact with your services. Also, avoid off-platform transactions to prevent revenue leakage.

  • Tracking and analysis

    Gain a competitive advantage through insights on customer and vendor communications.

Where Can Phone Masking Be Used?

The real purpose behind number masking has nothing to do with keeping customers in the dark. It is a useful tool to provide a secure experience for everyone, and there are many real-world examples of it preventing misuse of sensitive information. The potential uses vary depending on your line of business:

  • Classified services

    It allows marketplace buyers and sellers to keep their privacy.

  • Temporary offerings

    You can disable calls outside of service hours or when the offer is no longer applicable.

  • Deliveries, taxis, ride-sharing, house maintenance

    Communications between service providers and customers (app users) occur from one company account, which is easier to handle.

  • Anonymous debt collector phone calls

    If debtors ignore collector calls, you can reach them from an alternative number.

  • International business communications

    Rather than having call centers for each country, direct all calls to one international account.

1
DISAPPOINTED USER
Can lead up to 150+ lost customers: enable call record and reduce churn up to 70% 
80%
OF CALLS
Can be up to 20 times more cost efficient compared to the standard phone calls
HD
VOICE QUALITY
To offer the best possible user experience during VoIP calls

Outstanding user experience with your mobile app

BEFORE

VOXIMPLANT APPROACH

Trusted by the world’s most innovative businesses

60
countries
Around the world where phone numbers are available
10
THOUSAND
Outbound phone calls with NPS survey per day
24/7
CALL AUTOMATION
For every time zone around the world

Give your users freedom to talk and don't forget about safety!

Learn how to get started using Voximplant to implement in-app calls and phone number masking in your application.