VoxImplant is now live, we already have first 100 developers signed up and they have already started building their apps and services using VoxImplant. We have spent a lot of time to let developers build great apps faster and easier than ever before and we are really excited to see what they will build. Meanwhile, we will continue rolling out new features and capabilities that weren't finished before the launch. WebRTC Expo will take place in Santa Clara in November and we are going to make a big demo there. The best apps have a chance to be shown on stage, so let us know what you are building!
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For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.