VoxImplant is now live, we already have first 100 developers signed up and they have already started building their apps and services using VoxImplant. We have spent a lot of time to let developers build great apps faster and easier than ever before and we are really excited to see what they will build. Meanwhile, we will continue rolling out new features and capabilities that weren't finished before the launch. WebRTC Expo will take place in Santa Clara in November and we are going to make a big demo there. The best apps have a chance to be shown on stage, so let us know what you are building!
Growing a business involves lots of moving parts, but no matter how large your customer base gets, customer experience (CX) should hold a top spot among your business responsibilities as your company grows.
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Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.
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Any contact center manager considering a new cloud communications solution needs to do their “due diligence” before choosing a provider, including those in small to medium enterprises. The stakes are high for SMEs because your needs are unique and there are significant differences in the available providers. Your decision not only affects your organization’s budget, but also its business processes, customer experiences, and agent work environment.
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