If you’re involved in evaluating cloud contact center services, you’ve likely recognized two distinct categories and a big difference in the amount of technical expertise required to implement them. You’re attracted to the ease of use offered by contact center as service (CCaaS) offerings, but their fixed functionality doesn’t fit your business needs. In contrast, a cloud contact center built on a communications platform as a service (CPaaS) offering provides unlimited flexibility, but requires expensive software development resources to build a complete solution.
We have finished the integration of TTS functionality with VoxEngine, now developers can specify text that will be converted into speech and sent to a call as an audio stream in 25 languages (for many of the languages you can choose between male and female voice). It will help developers build better cloud IVR, cloud contact center, cloud PBX, and other apps faster and automate a lot of standard interactions with a caller. To learn more about the function please check say function of the Call class and the VoiceList.* namespaces in the VoxEngine Reference. In the near future, we will add ASR (automatic speech recognition) function to let developers transcribe call records to text and do real-time speech recognition if required. Let us know if you have any questions and stay tuned!