In our fast-paced, digitally focused world, customers want personalized service at lightning speed. A Hubspot survey of 1,000 customers found that 90% of people expect a response from a live customer service agent in ten minutes or less. Because expectations are so high, the pressure is on for customer service agents to consistently provide quick, high-quality customer experiences. Offering an elevated level of service with such a fast turnaround is next to impossible with manual support alone. And even if you have some digital tools in your tech stack, traditional contact center technology can fall short when it comes to efficiency. That’s why choosing no-fuss technology that automates your contact center’s routine operations is essential for making tasks more manageable for your agents.
async and await
Some of our APIs evaluates to Promise objects, and now you can use await instead of then-chains:
Arrow functions and destructuring
Reduces code size, plain and simple. Additionally, destructuring can remove temporary identifiers by leaving only code that matters:
let and const
String literals interpolation
Provides failsafe and cheap templating mechanics while protecting a developer from common string concatenation errors: