Unified Communications

All-in-one solution: voice and video calls, conferencing, screensharing, messaging

Unified Communications

Integration of Communications Tools with One Solution

Unified communications bridge gaps between many parties – employees, departments, clients, vendors, and partners. The unified ecosystem can include such services as:

  • Chats

    – the functionality enables real-time online text messages.

  • Unified messaging

    – it includes messages over different media, such as e-mail, SMS, fax, voicemail, etc.

  • Click-to-call (audio and video calls)

    – it supports communications over web browsers, IP phones, and apps.

  • Audio and video conferencing

    – you can create multi-channel groups for business communications.

  • Users’ presence

    – stay updated on users’ statuses, such as available, busy, or away to see whether they can address an issue immediately.

  • Collaboration tools

    – the range of utilized tools includes workflow software, online workspaces, etc.

Advantages of Using Unified Communications

Different tools for communications improve productivity. However, their complexity and lack of integration can create problems. Consolidation of various channels can bring companies invaluable benefits in the following ways:

  • Quicker responses and shorter task completion time

    – unified communications services enable employees to collaborate in real time since they don’t need to switch between different channels.

  • Seamless multi-vendor solution to accommodate your existing tech

    – unified communications services enable employees to collaborate in real time since they don’t need to switch between different channels.

  • Ease of technology adoption by employees

    – unified communications services enable employees to collaborate in real time since they don’t need to switch between different channels.

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