Real-time communication via the internet lets customers talk with customer service representatives wherever they are. This is especially important for travelers, and includes the benefit of allowing them to avoid roaming charges.
With Voximplant we were able to add calls to and from the phone network into our video conferencing solution within a few weeks.
Dmitry Valyanov
Vice President, Bitrix24
What we liked about Voximplant is that it is extremely easy to integrate with other communication channels, especially since it stays on top of the newest technologies, like WebRTC.
We contacted Voximplant and, within a month, we had a separate contact center for the executives. We managed to engage executives in customer care, which allowed them to hear the voices of our customers and understand their experiences.
Prior to Voximplant, we tried a number of other solutions, but only Voximplant’s platform has met our requirements for functionality, stability, and price.