Pet-Doctor

Cloud Call Center

Pet-Doctor cloud call center runs a knowledge base of vet services in Moscow. Voice integration allows agents to find a proper vet in 2 minutes. After a visit to the doctor, Pet-Doctor agents collect feedback from clients and compile a public rating of vet clinics. Voximplant Platform records all the calls to support Pet-Doctor if there are any questions.

We thoroughly researched a contact center provider as we needed both SIP and WebRTC support. And though we have launched our in-house video consultations, Voximplant is still a reliable fallback option. 

Our call center has been run by Voximplant since the very beginning. Now we understand it was the right choice. The Voximplant team is always willing to help and solve any of our technical issues.

Alexandra Gerasimova
Co-founder and CEO, Pet-Doctor

How it Works

IVR

Interactive Voice Response

HTTP API

Script integration with any application

Voice Recording

Call recording for quality assurance

SDKs

Tools for rapid application development

Text-To-Speech

Synthesis of a unique voice for speaking to customers

Speech-To-Text

Speech recognition and natural language processing

Serverless

Cloud storage and programming interface

Result

Control. Control over calls with the help of call recording. 

Flexibility. Call center connection via SIP.

Analytics. Telephony integration with analytical service.

 

 

Cloud Call Center

Pet-Doctor is a service for search and selection of vets and vet clinics in Moscow and the Moscow region. It allows owners of domestic and exotic pets to quickly find proper clinics or specialists and request a house call.

Employee count

-

Project start date

2015

Location

Russia

Automation area

Customer Service, Сollecting Customer Feedback