Pet-Doctor
Pet-Doctor cloud call center runs a knowledge base of vet services in Moscow. Voice integration allows agents to find a proper vet in 2 minutes. After a visit to the doctor, Pet-Doctor agents collect feedback from clients and compile a public rating of vet clinics. Voximplant Platform records all the calls to support Pet-Doctor if there are any questions.
We thoroughly researched a contact center provider as we needed both SIP and WebRTC support. And though we have launched our in-house video consultations, Voximplant is still a reliable fallback option.
Our call center has been run by Voximplant since the very beginning. Now we understand it was the right choice. The Voximplant team is always willing to help and solve any of our technical issues.
A client calls a multi-channel number. VoxEngine picks a free agent and forwards the call to them. The call can be recorded if needed. There is a callback function too: Pet-Doctor sends the HTTP API request to start a VoxEngine scenario which first calls an agent and then connects them to a client.
Control. Control over calls with the help of call recording.
Flexibility. Call center connection via SIP.
Analytics. Telephony integration with analytical service.
Pet-Doctor is a service for search and selection of vets and vet clinics in Moscow and the Moscow region. It allows owners of domestic and exotic pets to quickly find proper clinics or specialists and request a house call.
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Sentry Health used basic telephony to route incoming patient calls in the process of scheduling doctor's appointments, reminding patients of the appointments, and setting up outbound appointment reminder notifications. To facilitate communication between patients and clinic coordinators, the company uses IVR to switch callers to the proper department of the clinic, as well as speech synthesis if the patient would like to leave a message.
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