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ACDLockedOperatorStateType

The locked operator state.

Fields

user_id

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user_id: 

number

The user ID of the operator.

user_name

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user_name: 

string

The user name of the operator.

user_display_name

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user_display_name: 

string

The display user name of the operator.

unreached

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unreached: 

timestamp

The UTC time when the operator becomes unavailable in 24-h format: YYYY-MM-DD HH:mm:ss

locks

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locks: 

[ACDLock]

The operator locks.

acd_calls

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acd_calls: 

[ACDOperatorCall]

The ACD operator calls.

status

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status: 

string

The operator status string. 'BANNED' string indicates temporarily banned operators. The following values are possible: READY, BANNED.