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Skills

Methods

Adds a new ACD operator skill.

AddSkill example

Add a new skill.

Parameters

skill_name:
string
The ACD operator skill name. The length must be less than 512.

Returns

result:
number
1
skill_id:
number
The skill ID

Deletes the skill.

DelSkill example

Delete the skill 1.

Parameters

skill_id:
number
The skill ID.
skill_name:
string
The skill name that can be used instead of skill_id.

Returns

result:
number
1

Edits the skill.

SetSkillInfo example

Change the skill name.

Parameters

skill_id:
number
The skill ID.
skill_name:
string
The skill name that can be used instead of skill_id.
new_skill_name:
string
The new skill name. The length must be less than 512.

Returns

result:
number
1

Gets the skills.

GetSkills example

Get two skills, but skip the first one.

Parameters

skill_id:
number
Optional
The skill ID to filter.
skill_name:
string
Optional
The skill name part to filter.
count:
number
Optional
Defaults on: 20
The max returning record count.
offset:
number
Optional
Defaults on: 0
The first N records will be skipped in the output.

Returns

result:
[SkillInfoType]
total_count:
number
The total found skill count.
count:
number
The returned skill count.

Binds the specified skills to the users (ACD operators) and/or the ACD queues.

BindSkill example

Bind the skills 1, 5 to the users 5, 6, 10.

Parameters

skill_id:
intlist
The skill ID list separated by the ';' symbol or the 'all' value.
skill_name:
stringlist
The skill name list separated by the ';' symbol. Can be used instead of skill_id.
user_id:
intlist
The user ID list separated by the ';' symbol or the 'all' value.
user_name:
stringlist
The user name list separated by the ';' symbol. user_name can be used instead of user_id.
acd_queue_id:
intlist
The ACD queue ID list separated by the ';' symbol or the 'all' value.
acd_queue_name:
stringlist
The ACD queue name that can be used instead of acd_queue_id. The ACD queue name list separated by the ';' symbol.
application_id:
number
Optional
The application ID. It is required if the user_name is specified.
application_name:
string
Optional
The application name that can be used instead of application_id.
bind:
boolean
Optional
Defaults on: true
Bind or unbind (set true or false respectively).

Returns

result:
number
1