Rate this page:

ACDSessionInfoType

The GetACDHistory function result item.

Fields

acd_session_history_id

Copy URL
acd_session_history_id: 

number

The ACD session history ID

acd_request_id

Copy URL
acd_request_id: 

string

The ACD request ID. See the ACDRequest.id() VoxEngine method

account_id

Copy URL
account_id: 

number

The account ID

begin_time

Copy URL
begin_time: 

timestamp

The UTC start date in 24-h format: YYYY-MM-DD HH:mm:ss

priority

Copy URL
priority: 

number

The request priority

acd_queue_id

Copy URL
acd_queue_id: 

number

The ACD queue ID

user_id

Copy URL
user_id: 

number

The user ID

waiting_duration

Copy URL
waiting_duration: 

number

The waiting duration in seconds

in_service_duration

Copy URL
in_service_duration: 

number

The conversation duration in seconds

after_service_duration

Copy URL
after_service_duration: 

number

The after service duration in seconds

events

Copy URL
events: 

[ACDSessionEventInfoType]

The bound events