1. References
  2. Management API
  3. Structure
  4. ACDSessionInfoType
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ACDSessionInfoType

The GetACDHistory function result item.

Fields

acd_session_history_id

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acd_session_history_id: 
number

The ACD session history ID

acd_request_id

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acd_request_id: 
string

The ACD request ID. See the ACDRequest.id() VoxEngine method

account_id

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account_id: 
number

The account ID

begin_time

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begin_time: 
timestamp

The UTC start date in 24-h format: YYYY-MM-DD HH:mm:ss

priority

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priority: 
number

The request priority

acd_queue_id

Optional
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acd_queue_id: 
number

The ACD queue ID

user_id

Optional
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user_id: 
number

The user ID

waiting_duration

Optional
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waiting_duration: 
number

The waiting duration in seconds

in_service_duration

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in_service_duration: 
number

The conversation duration in seconds

after_service_duration

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after_service_duration: 
number

The after service duration in seconds

events

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events: 
[ACDSessionEventInfoType]

The bound events