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GetSQQueuesResult

The SQ_GetQueues function result.

Fields

sq_queue_id

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sq_queue_id: 

number

ID of the smart queue

sq_queue_name

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sq_queue_name: 

string

Name of the smart queue

agent_selection

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agent_selection: 

string

Agent selection strategy

task_selection

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task_selection: 

string

Strategy of prioritizing requests for service

description

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description: 

string

Comment

created

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created: 

timestamp

UTC date of the queue creation in 24-h format: YYYY-MM-DD HH:mm:ss

modified

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modified: 

timestamp

UTC date of the queue modification in 24-h format: YYYY-MM-DD HH:mm:ss

call_max_waiting_time

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call_max_waiting_time: 

number

Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent

im_max_waiting_time

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im_max_waiting_time: 

number

Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent

call_max_queue_size

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call_max_queue_size: 

number

Maximum size of the queue with CALL-type requests

im_max_queue_size

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im_max_queue_size: 

number

Maximum size of the queue with IM-type requests