1. References
  2. Management API
  3. Structure
  4. GetSQQueuesResult
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GetSQQueuesResult

The SQ_GetQueues function result.

Fields

sq_queue_id

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sq_queue_id: 
number

ID of the smart queue

sq_queue_name

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sq_queue_name: 
string

Name of the smart queue

agent_selection

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agent_selection: 
string

Agent selection strategy

task_selection

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task_selection: 
string

Strategy of prioritizing requests for service

description

Optional
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description: 
string

Comment

created

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created: 
timestamp

UTC date of the queue creation in 24-h format: YYYY-MM-DD HH:mm:ss

modified

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modified: 
timestamp

UTC date of the queue modification in 24-h format: YYYY-MM-DD HH:mm:ss

call_max_waiting_time

Optional
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call_max_waiting_time: 
number

Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent

im_max_waiting_time

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im_max_waiting_time: 
number

Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent

call_max_queue_size

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call_max_queue_size: 
number

Maximum size of the queue with CALL-type requests

im_max_queue_size

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im_max_queue_size: 
number

Maximum size of the queue with IM-type requests

agentcount

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agentcount: 
number

Number of agents bound to the queue