GetSQQueuesResult
The SQ_GetQueues function result.
Fields
sq_queue_id
sq_queue_id: number
ID of the smart queue
sq_queue_name
sq_queue_name: string
Name of the smart queue
agent_selection
agent_selection: string
Agent selection strategy
task_selection
task_selection: string
Strategy of prioritizing requests for service
description
Optional
description: string
Comment
created
Optional
created: timestamp
UTC date of the queue creation in 24-h format: YYYY-MM-DD HH:mm:ss
modified
Optional
modified: timestamp
UTC date of the queue modification in 24-h format: YYYY-MM-DD HH:mm:ss
call_max_waiting_time
Optional
call_max_waiting_time: number
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent
im_max_waiting_time
Optional
im_max_waiting_time: number
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent
call_max_queue_size
Optional
call_max_queue_size: number
Maximum size of the queue with CALL-type requests
im_max_queue_size
Optional
im_max_queue_size: number
Maximum size of the queue with IM-type requests
agentcount
Optional
agentcount: number
Number of agents bound to the queue