ACDServicingCallStateType
The servicing call state.
Fields
acd_session_history_id
acd_session_history_id: number
The ACD session history ID of the request
begin_time
begin_time: timestamp
The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss
callerid
Optional
callerid: string
The client callerid
priority
priority: number
The request priority
user_display_name
user_display_name: string
The display user name of the operator
user_id
user_id: number
The user ID of the operator
user_name
user_name: string
The user name of the operator
waiting_time
waiting_time: number
The waiting time before servicing in seconds