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ACDServicingCallStateType

The servicing call state.

Fields

user_id

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user_id: 

number

The user ID of the operator.

user_name

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user_name: 

string

The user name of the operator.

user_display_name

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user_display_name: 

string

The display user name of the operator.

priority

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priority: 

number

The request priority.

callerid

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callerid: 

string

The client callerid.

begin_time

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begin_time: 

timestamp

The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss

waiting_time

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waiting_time: 

number

The waiting time before servicing in seconds.

acd_session_history_id

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acd_session_history_id: 

number

The ACD session history ID of the request.