ACDQueueStatisticsServiceLevelType
Individual service level description used in the ACDQueueStatisticsType.
Fields
acceptable_waiting_time
acceptable_waiting_time: number
Maximum time, is seconds, user is waiting operator for a given service level
call_count
call_count: number
Number of calls for a given service level
service_level
service_level: number
Percentage of calls for a given service level, from 0 (non-inclusive) up to 1 (all calls)