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QueueInfoType

The GetQueues function result item.

Fields

acd_queue_id

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acd_queue_id: 

number

The ACD queue ID.

acd_queue_name

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acd_queue_name: 

string

The queue name.

application_id

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application_id: 

number

The application ID.

acd_queue_priority

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acd_queue_priority: 

number

The integer queue priority. The highest priority is 0.

service_probability

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service_probability: 

number

The value in the range of [0.5 … 1.0]. The value 1.0 means the service probability 100% in challenge with a lower priority queue.

auto_binding

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auto_binding: 

boolean

Set false to disable the auto binding of operators to a queue by skills comparing.

max_waiting_time

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max_waiting_time: 

number

The maximum predicted waiting time in minutes. When a call is going to be enqueued to the queue, its predicted waiting time should be less or equal to the maximum predicted waiting time; otherwise, a call would be rejected.

max_queue_size

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max_queue_size: 

number

The maximum number of calls that can be enqueued into this queue.

average_service_time

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average_service_time: 

number

The average service time in seconds. Specify the parameter to correct or initialize the waiting time prediction.

created

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created: 

timestamp

The ACD queue creating UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

modified

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modified: 

timestamp

The ACD queue editing UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

deleted

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deleted: 

timestamp

The ACD queue deleting UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

users

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users: 

[QueueUsers]

The queue users info.

skills

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skills: 

[QueueSkills]

The queue skills info.

sl_thresholds

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sl_thresholds: 

[number]

The service level thresholds in seconds.