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ACDOperatorCall

The ACD operator call type.

Fields

acd_session_history_id

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acd_session_history_id: 

number

The ACD session history ID of the request.

acd_request_id

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acd_request_id: 

string

The internal ACD session history ID.

acd_queue_id

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acd_queue_id: 

number

The ACD queue ID.

acd_queue_name

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acd_queue_name: 

string

The ACD queue name.

callerid

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callerid: 

string

The client callerid.

begin_time

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begin_time: 

timestamp

The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss

submitted

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submitted: 

timestamp

The submission time of the request in 24-h format: YYYY-MM-DD HH:mm:ss