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ACDOperatorCall

The ACD operator call type.

Fields

acd_queue_id: number

The ACD queue ID

acd_queue_name: string

The ACD queue name

acd_request_id: string

The internal ACD session history ID

acd_session_history_id: number

The ACD session history ID of the request

begin_time: timestamp

The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss

callerid: string

The client callerid

submitted: timestamp

The submission time of the request in 24-h format: YYYY-MM-DD HH:mm:ss