OperatorACDStatuses
Enumeration of ACD statuses, use Client.setOperatorACDStatus to set the status. For detailed information of ACD concept see the Modules.ACD documentation and the appropriate HowTo's.
Constants
AfterService
An incoming call has ended and now an operator is processing after service work.
DND
The operator is busy now and not ready to handle incoming calls (e.g. working on another call)
InService
Incoming call is in service
Offline
Operator is offline
Online
The operator is logged in, but not ready to handle incoming calls yet
Ready
Ready to handle incoming calls
Timeout
The operator is on a break (e.g. having lunch).