OperatorACDStatuses
Enumeration of ACD statuses, use Client.setOperatorACDStatus to set the status. See the ACD v1 article for detailed information on ACD concepts.
Constants
AfterService
An incoming call has ended and now an operator is processing after service work.
CustomStatus_1
CustomStatus_10
CustomStatus_2
CustomStatus_3
CustomStatus_4
CustomStatus_5
CustomStatus_6
CustomStatus_7
CustomStatus_8
CustomStatus_9
DND
The operator is busy now and not ready to handle incoming calls (e.g. working on another call)
InService
Incoming call is in service
Offline
Operator is offline
Online
The operator is logged in, but not ready to handle incoming calls yet
Ready
Ready to handle incoming calls
Timeout
The operator is on a break (e.g. having lunch).