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OperatorACDStatuses

SmartQueue and ACD v1 statuses enumeration values. Use Client.setOperatorACDStatus to set the status. Refer to the SmartQueue contact center or the ACD v1 usage guides for more detailed information.

Constants

Applies for: ACD v1, SmartQueue (ACD v2). An incoming call has ended and now an agent is processing after service work.

Applies for: ACD v1, SmartQueue (ACD v2), SmartQueue instant messaging. The agent has intentionally declined or ignored an incoming call from a queue within the specified timeout.

You may implement your own logic how to return to the Online status.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: SmartQueue (ACD v2), SmartQueue instant messaging. The custom SmartQueue status. This status works the same way as the DND status. You can give it a custom name.

Refer to the SmartQueue article to learn more about custom statuses.

Applies for: ACD v1, SmartQueue (ACD v2), SmartQueue instant messaging. The agent is in Do Not Disturb state and not ready to handle incoming calls (e.g. working on another call).

Applies for: SmartQueue (ACD v2). The agent has an incoming call, which he has not yet answered or declined.

Applies for: ACD v1, SmartQueue (ACD v2), SmartQueue instant messaging. Incoming call is in service.

Applies for: ACD v1, SmartQueue (ACD v2), SmartQueue instant messaging. The agent is offline.

Applies for: ACD v1, SmartQueue (ACD v2), SmartQueue instant messaging. The agent is logged in, but not ready to handle incoming calls yet.

Applies for: ACD v1, SmartQueue (ACD v2), SmartQueue instant messaging. Ready to handle incoming calls.

Applies for: ACD v1. The agent is on a break (e.g. having lunch).