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OperatorACDStatuses

Enumeration of ACD statuses, use Client.setOperatorACDStatus to set the status. See the ACD v1 article for detailed information on ACD concepts.

Constants

AfterService

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An incoming call has ended and now an operator is processing after service work.

CustomStatus_1

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CustomStatus_10

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CustomStatus_2

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CustomStatus_3

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CustomStatus_4

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CustomStatus_5

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CustomStatus_6

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CustomStatus_7

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CustomStatus_8

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CustomStatus_9

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DND

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The operator is busy now and not ready to handle incoming calls (e.g. working on another call)

InService

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Incoming call is in service

Offline

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Operator is offline

Online

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The operator is logged in, but not ready to handle incoming calls yet

Ready

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Ready to handle incoming calls

Timeout

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The operator is on a break (e.g. having lunch).