OperatorACDStatuses

Enumeration of ACD statuses, use Client.setOperatorACDStatus to set the status. See the ACD v1 article for detailed information on ACD concepts.

Constants

An incoming call has ended and now an operator is processing after service work.

The operator is busy now and not ready to handle incoming calls (e.g. working on another call)

Incoming call is in service

Operator is offline

The operator is logged in, but not ready to handle incoming calls yet

Ready to handle incoming calls

The operator is on a break (e.g. having lunch).