The ACD queue state.
The ACD queue ID
List of operators with the 'READY' state that can accept a call from this queue
Number of ready operators.
List of operators with the 'READY' state that can't accept a call from this queue. Operator can't accept a call if they are temporarily banned or they are servicing a call right now
Number of locked operators.
List of operators with the 'AFTER_SERVICE' state. This state is set right after a call is ended to indicate a call postprocessing.
Number of operators with the 'AFTER SERVICE' state.
List of calls enqueued into this queue that are being serviced right now by operators
List of calls enqueued into this queue that are not yet serviced by operators