History

Methods

Gets the account's call history, including call duration, cost, logs and other call information. You can filter the call history by a certain date

To call this method, make sure your service account has one of the following roles:

See Available Roles

Owner

Admin

Developer

Supervisor

Support

GetCallHistory example

Get the first call session history record with calls and record URLs from the 2020-02-25 00:00:00 UTC to the 2020-02-26 00:00:00 UTC.

Parameters

from_date:
timestamp
The from date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss
to_date:
timestamp
The to date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss
timezone:
string
Optional
Defaults on: Etc/GMT
The selected timezone or the 'auto' value (the account location)
call_session_history_id:
intlist
Optional
To get the call history for the specific sessions, pass the session IDs to this parameter separated by a semicolon (;). You can find the session ID in the AppEvents.Started event's sessionID property in a scenario, or retrieve it from the call_session_history_id value returned from the StartScenarios or StartConference methods
application_id:
number
Optional
To receive the call history for a specific application, pass the application ID to this parameter
application_name:
string
Optional
The application name, can be used instead of application_id
user_id:
intlist
Optional
To receive the call history for a specific users, pass the user ID list separated by semicolon (;). If it's specified, the output contains the calls from the listed users only
rule_name:
string
Optional
To receive the call history for a specific routing rule, pass the rule name to this parameter. Applies only if you set application_id or application_name
remote_number:
stringlist
Optional
To receive a call history for a specific remote numbers, pass the number list separated by semicolon (;). A remote number is a number on the client side
local_number:
stringlist
Optional
To receive a call history for a specific local numbers, pass the number list separated by semicolon (;). A local number is a number on the platform side
call_session_history_custom_data:
string
Optional
To filter the call history by the custom_data passed to the call sessions, pass the custom data to this parameter
with_calls:
boolean
Optional
Defaults on: false
Specifies whether to receive a list of sessions with all calls within the sessions, including phone numbers, call cost and other information
with_records:
boolean
Optional
Defaults on: false
Specifies whether to get the calls' records
with_other_resources:
boolean
Optional
Defaults on: true
Set true to get other resources usage (see ResourceUsageType)
child_account_id:
intlist
Optional
The child account ID list separated by semicolon (;). Use the 'all' value to select all child accounts
children_calls_only:
boolean
Optional
Defaults on: false
Set true to get the children account calls only
with_header:
boolean
Optional
Defaults on: true
Set false to get a CSV file without the column names if the output=csv
desc_order:
boolean
Optional
Defaults on: false
Set true to get records in the descent order
with_total_count:
boolean
Optional
Defaults on: true
Set false to omit the 'total_count' and increase performance
count:
number
Optional
Defaults on: 20
The number of returning records. In the synchronous mode, the maximum value is 1000
offset:
number
Optional
Defaults on: 0
The number of records to skip in the output with a maximum value of 10000
output:
string
Optional
Defaults on: json
The output format. The following values available: json, csv
is_async:
boolean
Optional
Defaults on: false
Set true to get records in the asynchronous mode (for csv output only). Use this mode to download large amounts of data. See the GetHistoryReports, DownloadHistoryReport functions for details

Returns

result:
[CallSessionInfoType]
The CallSessionInfoType records in sync mode or 1 in async mode
total_count:
number
The total found call session count (sync mode)
count:
number
The returned call session count (sync mode)
timezone:
string
The used timezone
history_report_id:
number
The history report ID (async mode)

Gets the account's brief call history. Use the GetHistoryReports, DownloadHistoryReport methods to download the report.

To call this method, make sure your service account has one of the following roles:

See Available Roles

Owner

Admin

Developer

Supervisor

Support

GetBriefCallHistory example

Get the brief call session history from the 2020-02-25 00:00:00 UTC to the 2020-02-26 00:00:00 UTC.

Parameters

from_date:
timestamp
The from date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss
to_date:
timestamp
The to date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss
timezone:
string
Optional
Defaults on: Etc/GMT
The selected timezone or the 'auto' value (the account location)
call_session_history_id:
intlist
Optional
To get the call history for the specific sessions, pass the session IDs to this parameter separated by a semicolon (;). You can find the session ID in the AppEvents.Started event's sessionID property in a scenario, or retrieve it from the call_session_history_id value returned from the StartScenarios or StartConference methods
application_id:
number
Optional
To receive the call history for a specific application, pass the application ID to this parameter
application_name:
string
Optional
The application name, can be used instead of application_id
rule_name:
string
Optional
To receive the call history for a specific routing rule, pass the rule name to this parameter. Applies only if you set application_id or application_name
remote_number:
stringlist
Optional
To receive a call history for a specific remote numbers, pass the number list separated by semicolon (;). A remote number is a number on the client side
local_number:
stringlist
Optional
To receive a call history for a specific local numbers, pass the number list separated by semicolon (;). A local number is a number on the platform side
call_session_history_custom_data:
string
Optional
To filter the call history by the custom_data passed to the call sessions, pass the custom data to this parameter
with_header:
boolean
Optional
Defaults on: true
Set false to get a CSV file without the column names if the output=csv
desc_order:
boolean
Optional
Defaults on: false
Set true to get records in the descent order
output:
string
The output format. The following values available: csv
is_async:
boolean
Set true to get records in the asynchronous mode. Use this mode to download large amounts of data. See the GetHistoryReports, DownloadHistoryReport functions for details

Returns

result:
number
In the async mode, the value is always 1
history_report_id:
number
The history report ID

Gets the list of history reports and their statuses. The method returns info about reports made via GetCallHistory with the specified output=csv and is_async=true parameters. Note that the file_size field in response is valid only for video calls.

To call this method, make sure your service account has one of the following roles:

See Available Roles

Owner

Admin

Developer

Supervisor

Accountant

Support

Payer

GetHistoryReports example

Get all the reports.

Parameters

history_report_id:
number
Optional
The history report ID to filter
history_type:
stringlist
Optional
Defaults on: calls
The history report type list separated by semicolon (;). Use the 'all' value to select all history report types. The following values are possible: calls, transactions, audit, call_list
created_from:
timestamp
Optional
The UTC creation from date filter in 24-h format: YYYY-MM-DD HH:mm:ss
created_to:
timestamp
Optional
The UTC creation to date filter in 24-h format: YYYY-MM-DD HH:mm:ss
is_completed:
boolean
Optional
Report is completed
desc_order:
boolean
Optional
Defaults on: false
Set true to get records in the descent order
count:
number
Optional
Defaults on: 20
The max returning record count
offset:
number
Optional
Defaults on: 0
The first N records will be skipped in the output
application_id:
intlist
Optional
The application ID to filter. Can be a list separated by semicolon (;). Use the 'all' value to select all applications

Returns

result:
[HistoryReportType]
total_count:
number
The total found reports count
count:
number
The returned reports count

Downloads the required history report.

To call this method, make sure your service account has one of the following roles:

See Available Roles

Owner

Admin

Supervisor

Accountant

Payer

Parameters

history_report_id:
number
The history report ID

Returns

unknown:
unknown
See the HTTP Content-Type header instead

Gets the transaction history.

To call this method, make sure your service account has one of the following roles:

See Available Roles

Owner

Admin

Accountant

Payer

GetTransactionHistory example

Get the three transactions record from the 2012-01-01 00:00:00 UTC to the 2014-01-01 00:00:00 UTC with the 'gift' or 'money_distribution' types.

Parameters

from_date:
timestamp
The from date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss
to_date:
timestamp
The to date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss
timezone:
string
Optional
Defaults on: Etc/GMT
The selected timezone or the 'auto' value (the account location)
transaction_id:
intlist
Optional
The transaction ID list separated by semicolon (;)
transaction_type:
stringlist
Optional
The transaction type list separated by semicolon (;). The following values are possible: resource_charge, money_distribution, subscription_charge, subscription_installation_charge, card_periodic_payment, card_overrun_payment, card_payment, rub_card_periodic_payment, rub_card_overrun_payment, rub_card_payment, robokassa_payment, gift, promo, adjustment, wire_transfer, us_wire_transfer, refund, discount, mgp_charge, mgp_startup, mgp_business, mgp_big_business, mgp_enterprise, mgp_large_enterprise, techsupport_charge, tax_charge, monthly_fee_charge, grace_credit_payment, grace_credit_provision, mau_charge, mau_overrun, im_charge, im_overrun, fmc_charge, sip_registration_charge, development_fee, money_transfer_to_child, money_transfer_to_parent, money_acceptance_from_child, money_acceptance_from_parent, phone_number_installation, phone_number_charge, toll_free_phone_number_installation, toll_free_phone_number_charge, services, user_money_transfer, paypal_payment, paypal_overrun_payment, paypal_periodic_payment
user_id:
intlist
Optional
The user ID list separated by semicolon (;)
child_account_id:
intlist
Optional
The child account ID list separated by semicolon (;). Use the 'all' value to select all child accounts
children_transactions_only:
boolean
Optional
Defaults on: false
Set true to get the children account transactions only
users_transactions_only:
boolean
Optional
Defaults on: false
Set true to get the users' transactions only
desc_order:
boolean
Optional
Set true to get records in the descent order
count:
number
Optional
Defaults on: 20
The number of returning records. In the synchronous mode, the maximum value is 1000
offset:
number
Optional
Defaults on: 0
The number of records to skip in the output with a maximum value of 10000
output:
string
Optional
Defaults on: json
The output format. The following values available: json, csv
is_async:
boolean
Optional
Defaults on: false
Set true to get records in the asynchronous mode (for csv output only). Use this mode to download large amounts of data. See the GetHistoryReports, DownloadHistoryReport functions for details
is_uncommitted:
boolean
Optional
Defaults on: false
Set true to get transactions on hold (transactions for which money is reserved but not yet withdrawn from the account)

Returns

result:
[TransactionInfoType]
total_count:
number
The total found transaction count
timezone:
string
The used timezone. 'Etc/GMT' for example
count:
number
The returned transaction count
history_report_id:
number
The history report ID (async mode)

Try to remove a record and transcription files.

To call this method, make sure your service account has one of the following roles:

See Available Roles

Owner

Admin

DeleteRecord example

Try remove link with record_id is 1.

Parameters

record_url:
string
Optional
The record URL to remove. You can retrieve the record URL via the CallSessionInfoType.records method
record_id:
number
Optional
The record ID to remove. You can retrieve the record ID via the CallSessionInfoType.records method

Returns

result:
number

Gets the ACD history.

To call this method, make sure your service account has one of the following roles:

See Available Roles

Owner

Admin

Developer

Supervisor

User manager

GetACDHistory example

Get the two ACD session history records from the 2012-01-01 00:00:00 to the 2014-04-01 00:00:00.

Parameters

from_date:
timestamp
The UTC 'from' date filter in 24-h format: YYYY-MM-DD HH:mm:ss
to_date:
timestamp
The UTC 'to' date filter in 24-h format: YYYY-MM-DD HH:mm:ss
acd_session_history_id:
intlist
Optional
The ACD session history ID list separated by semicolon (;)
acd_request_id:
stringlist
Optional
The ACD request ID list separated by semicolon (;)
acd_queue_id:
intlist
Optional
The ACD queue ID list to filter separated by semicolon (;)
user_id:
intlist
Optional
The user ID list to filter separated by semicolon (;)
operator_hangup:
boolean
Optional
Set true to get the calls terminated by the operator
unserviced:
boolean
Optional
The unserviced calls by the operator
min_waiting_time:
number
Optional
The min waiting time filter
rejected:
boolean
Optional
The rejected calls by the 'max_queue_size', 'max_waiting_time' threshold
with_events:
boolean
Optional
Defaults on: false
Set true to get the bound events
with_header:
boolean
Optional
Defaults on: true
Set false to get a CSV file without the column names if the output=csv
desc_order:
boolean
Optional
Set true to get records in the descent order
count:
number
Optional
Defaults on: 20
The max returning record count
offset:
number
Optional
Defaults on: 0
The first N records will be skipped in the output
output:
string
Optional
Defaults on: json
The output format. The following values available: json, csv

Returns

result:
[ACDSessionInfoType]
total_count:
number
The total found ACD session count
count:
number
The returned ACD session count

Gets the history of account changes.

To call this method, make sure your service account has one of the following roles:

See Available Roles

Owner

GetAuditLog example

Get the three log items from the 2018-02-01 00:00:00 to the 2018-03-01 00:00:00 and filter.

Parameters

from_date:
timestamp
The UTC 'from' date filter in 24-h format: YYYY-MM-DD HH:mm:ss
to_date:
timestamp
The UTC 'to' date filter in 24-h format: YYYY-MM-DD HH:mm:ss
timezone:
string
Optional
Defaults on: Etc/GMT
The selected timezone or the 'auto' value (the account location)
audit_log_id:
intlist
Optional
The audit history ID list separated by semicolon (;)
filtered_admin_user_id:
string
Optional
The admin user ID to filter
filtered_ip:
stringlist
Optional
The IP list separated by semicolon (;) to filter
filtered_cmd:
stringlist
Optional
The function list separated by semicolon (;) to filter
advanced_filters:
string
Optional
A relation ID to filter (for example: a phone_number value, a user_id value, an application_id value)
with_header:
boolean
Optional
Defaults on: true
Set false to get a CSV file without the column names if the output=csv
desc_order:
boolean
Optional
Defaults on: false
Set true to get records in the descent order
with_total_count:
boolean
Optional
Defaults on: false
Set false to omit the 'total_count' and increase performance
count:
number
Optional
Defaults on: 100
The max returning record count
offset:
number
Optional
Defaults on: 0
The first N records will be skipped in the output
output:
string
Optional
Defaults on: json
The output format. The following values available: json, csv
is_async:
boolean
Optional
Defaults on: false
Set true to get records in the asynchronous mode (for csv output only). If it's true, the request is available via GetHistoryReports and DownloadHistoryReport methods

Returns

result:
[AuditLogInfoType]
total_count:
number
The total found item count
count:
number
The returned item count
timezone:
string
The used timezone
history_report_id:
number
The history report ID (async mode)

Methods

GetCallHistory

GetCallHistory example

Parameters

from_date:

to_date:

timezone:

call_session_history_id:

application_id:

application_name:

user_id:

rule_name:

remote_number:

local_number:

call_session_history_custom_data:

with_calls:

with_records:

with_other_resources:

child_account_id:

children_calls_only:

with_header:

desc_order:

with_total_count:

count:

offset:

output:

is_async:

Returns

result:

total_count:

count:

timezone:

history_report_id:

GetBriefCallHistory

GetBriefCallHistory example

Parameters

from_date:

to_date:

timezone:

call_session_history_id:

application_id:

application_name:

rule_name:

remote_number:

local_number:

call_session_history_custom_data:

with_header:

desc_order:

output:

is_async:

Returns

result:

history_report_id:

GetHistoryReports

GetHistoryReports example

Parameters

history_report_id:

history_type:

created_from:

created_to:

is_completed:

desc_order:

count:

offset:

application_id:

Returns

result:

total_count:

count:

DownloadHistoryReport

Parameters

history_report_id:

Returns

unknown:

GetTransactionHistory

GetTransactionHistory example

Parameters

from_date:

to_date:

timezone: