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History

Methods

GetCallHistory

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Gets the call history.

GetCallHistory example
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GetCallHistory example

Get the first call session history record with calls and record URLs from the 2020-02-25 00:00:00 UTC to the 2020-02-26 00:00:00 UTC

Parameters

  • from_date:

    timestamp

    Optional

    The from date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss

  • to_date:

    timestamp

    Optional

    The to date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss

  • timezone:

    string

    Optional
    Defaults on:  Etc/GMT

    The selected timezone or the 'auto' value (the account location).

  • call_session_history_id:

    intlist

    Optional

    The call session history ID list separated by the ';' symbol. The sessions IDs can be accessed in JS scenario via the sessionID property of the AppEvents.Started event

  • application_id:

    number

    Optional

    The application ID.

  • application_name:

    string

    Optional

    The application name, can be used instead of application_id.

  • user_id:

    intlist

    Optional

    The user ID list separated by the ';' symbol. If it's specified, the output will contain the calls from the listed users only.

  • rule_name:

    string

    Optional

    The rule name to filter.

  • remote_number:

    stringlist

    Optional

    The remote number list separated by the ';' symbol.

  • local_number:

    stringlist

    Optional

    The local number list separated by the ';' symbol.

  • call_session_history_custom_data:

    string

    Optional

    The custom_data to filter sessions.

  • with_calls:

    boolean

    Optional
    Defaults on:  false

    Set true to get the bound calls.

  • with_records:

    boolean

    Optional
    Defaults on:  false

    Set true to get the bound records.

  • with_other_resources:

    boolean

    Optional
    Defaults on:  true

    Set true to get other resources usage (see ResourceUsageType).

  • child_account_id:

    intlist

    Optional

    The child account ID list separated by the ';' symbol or the 'all' value.

  • children_calls_only:

    boolean

    Optional
    Defaults on:  false

    Set true to get the children account calls only.

  • with_header:

    boolean

    Optional
    Defaults on:  true

    Set false to get a CSV file without the column names if the output=csv

  • desc_order:

    boolean

    Optional
    Defaults on:  false

    Set true to get records in the descent order.

  • with_total_count:

    boolean

    Optional
    Defaults on:  true

    Set false to omit the 'total_count' and increase performance.

  • count:

    number

    Optional
    Defaults on:  20

    The max returning record count.

  • offset:

    number

    Optional
    Defaults on:  0

    The first N records will be skipped in the output.

  • output:

    string

    Optional
    Defaults on:  json

    The output format. The following values available: json, csv.

  • is_async:

    boolean

    Optional
    Defaults on:  false

    Set true to get records in the asynchronous mode (for csv output only). If it's true, the request is available via GetHistoryReports and DownloadHistoryReport methods.

Returns

  • result:

    [CallSessionInfoType]

    The CallSessionInfoType records in sync mode or 1 in async mode.

  • total_count:

    number

    The total found call session count (sync mode).

  • count:

    number

    The returned call session count (sync mode).

  • timezone:

    string

    The used timezone.

  • history_report_id:

    number

    The history report ID (async mode).

GetHistoryReports

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Gets the list of history reports and their statuses. The method returns info about reports made via GetCallHistory with the specified output=csv and is_async=true parameters. Note that the file_size field in response is valid only for video calls.

GetHistoryReports example
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GetHistoryReports example

Get all the reports.

Parameters

  • history_report_id:

    number

    Optional

    The history report ID to filter

  • history_type:

    stringlist

    Optional
    Defaults on:  calls

    The history report type list separated by the ';' symbol or the 'all' value. The following values are possible: calls, transactions, audit, call_list.

  • created_from:

    timestamp

    Optional

    The UTC creation from date filter in 24-h format: YYYY-MM-DD HH:mm:ss

  • created_to:

    timestamp

    Optional

    The UTC creation to date filter in 24-h format: YYYY-MM-DD HH:mm:ss

  • is_completed:

    boolean

    Optional

    Is report completed?

  • desc_order:

    boolean

    Optional
    Defaults on:  false

    Set true to get records in the descent order.

  • count:

    number

    Optional
    Defaults on:  20

    The max returning record count.

  • offset:

    number

    Optional
    Defaults on:  0

    The first N records will be skipped in the output.

  • application_id:

    intlist

    Optional

    The application ID to filter. Can be a list separated by the ';' symbol or the 'all' value.

Returns

  • result:

    [HistoryReportType]

  • total_count:

    number

    The total found reports count.

  • count:

    number

    The returned reports count.

DownloadHistoryReport

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Downloads the required history report.

Parameters

  • history_report_id:

    number

    Optional

    The history report ID.

Returns

  • unknown:

    unknown

    See the HTTP Content-Type header instead.

GetTransactionHistory

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Gets the transaction history.

GetTransactionHistory example
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GetTransactionHistory example

Get the three transactions record from the 2012-01-01 00:00:00 UTC to the 2014-01-01 00:00:00 UTC with the 'gift' or 'money_distribution' types.

Parameters

  • from_date:

    timestamp

    Optional

    The from date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss

  • to_date:

    timestamp

    Optional

    The to date in the selected timezone in 24-h format: YYYY-MM-DD HH:mm:ss

  • timezone:

    string

    Optional
    Defaults on:  Etc/GMT

    The selected timezone or the 'auto' value (the account location).

  • transaction_id:

    intlist

    Optional

    The transaction ID list separated by the ';' symbol.

  • transaction_type:

    stringlist

    Optional

    The transaction type list separated by the ';' symbol. The following values are possible: periodic_charge, resource_charge, money_distribution, subscription_charge, subscription_installation_charge, card_periodic_payment, card_overrun_payment, card_payment, robokassa_payment, gift, add_money, subscription_cancel, adjustment, wire_transfer, refund.

  • user_id:

    intlist

    Optional

    The user ID list separated by the ';' symbol.

  • child_account_id:

    intlist

    Optional

    The child account ID list separated by the ';' symbol or the 'all' value.

  • children_transactions_only:

    boolean

    Optional
    Defaults on:  false

    Set true to get the children account transactions only.

  • users_transactions_only:

    boolean

    Optional
    Defaults on:  false

    Set true to get the users' transactions only.

  • desc_order:

    boolean

    Optional

    Set true to get records in the descent order.

  • count:

    number

    Optional
    Defaults on:  20

    The max returning record count.

  • offset:

    number

    Optional
    Defaults on:  0

    The first N records will be skipped in the output.

  • output:

    string

    Optional
    Defaults on:  json

    The output format. The following values available: json, csv

  • is_async:

    boolean

    Optional
    Defaults on:  false

    Set true to get records in the asynchronous mode (for csv output only). See the GetHistoryReports, DownloadHistoryReport functions.

Returns

  • result:

    [TransactionInfoType]

  • total_count:

    number

    The total found transaction count.

  • timezone:

    string

    The used timezone. 'Etc/GMT' for example.

  • count:

    number

    The returned transaction count.

  • history_report_id:

    number

    The history report ID (async mode).

DeleteRecord

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Try to remove record and transcription files.

DeleteRecord example
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DeleteRecord example

Try remove link with record_id is 1.

Parameters

  • record_url:

    string

    Optional

    Url to remove.

  • record_id:

    number

    Optional

    The record id for remove.

Returns

  • result:

    number

GetACDHistory

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Gets the ACD history.

GetACDHistory example
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GetACDHistory example

Get the two ACD session history records from the 2012-01-01 00:00:00 to the 2014-04-01 00:00:00

Parameters

  • from_date:

    timestamp

    Optional

    The UTC 'from' date filter in 24-h format: YYYY-MM-DD HH:mm:ss

  • to_date:

    timestamp

    Optional

    The UTC 'to' date filter in 24-h format: YYYY-MM-DD HH:mm:ss

  • acd_session_history_id:

    intlist

    Optional

    The ACD session history ID list separated by the ';' symbol.

  • acd_request_id:

    stringlist

    Optional

    The ACD request ID list separated by the ';' symbol.

  • acd_queue_id:

    intlist

    Optional

    The ACD queue ID list to filter separated by the ';' symbol.

  • user_id:

    intlist

    Optional

    The user ID list to filter separated by the ';' symbol.

  • operator_hangup:

    boolean

    Optional

    Set true to get the calls terminated by the operator.

  • unserviced:

    boolean

    Optional

    The unserviced calls by the operator.

  • min_waiting_time:

    number

    Optional

    The min waiting time filter.

  • rejected:

    boolean

    Optional

    The rejected calls by the 'max_queue_size', 'max_waiting_time' threshold.

  • with_events:

    boolean

    Optional
    Defaults on:  false

    Set true to get the bound events.

  • with_header:

    boolean

    Optional
    Defaults on:  true

    Set false to get a CSV file without the column names if the output=csv

  • desc_order:

    boolean

    Optional

    Set true to get records in the descent order.

  • count:

    number

    Optional
    Defaults on:  20

    The max returning record count.

  • offset:

    number

    Optional
    Defaults on:  0

    The first N records will be skipped in the output.

  • output:

    string

    Optional
    Defaults on:  json

    The output format. The following values available: json, csv

Returns

  • result:

    [ACDSessionInfoType]

  • total_count:

    number

    The total found ACD session count.

  • count:

    number

    The returned ACD session count.

GetAuditLog

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Gets the history of account changes.

GetAuditLog example
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GetAuditLog example

Get the three log items from the 2018-02-01 00:00:00 to the 2018-03-01 00:00:00 and filter.

Parameters

  • from_date:

    timestamp

    Optional

    The UTC 'from' date filter in 24-h format: YYYY-MM-DD HH:mm:ss

  • to_date:

    timestamp

    Optional

    The UTC 'to' date filter in 24-h format: YYYY-MM-DD HH:mm:ss

  • timezone:

    string

    Optional
    Defaults on:  Etc/GMT

    The selected timezone or the 'auto' value (the account location).

  • audit_log_id:

    intlist

    Optional

    The audit history ID list separated by the ';' symbol.

  • filtered_admin_user_id:

    string

    Optional

    The admin user ID to filter.

  • filtered_ip:

    stringlist

    Optional

    The IP list separated by the ';' symbol to filter.

  • filtered_cmd:

    stringlist

    Optional

    The function list separated by the ';' symbol to filter.

  • advanced_filters:

    string

    Optional

    A relation ID to filter (for example: a phone_number value, a user_id value, an application_id value).

  • with_header:

    boolean

    Optional
    Defaults on:  true

    Set false to get a CSV file without the column names if the output=csv

  • desc_order:

    boolean

    Optional
    Defaults on:  false

    Set true to get records in the descent order.

  • with_total_count:

    boolean

    Optional
    Defaults on:  false

    Set false to omit the 'total_count' and increase performance.

  • count:

    number

    Optional
    Defaults on:  100

    The max returning record count.

  • offset:

    number

    Optional
    Defaults on:  0

    The first N records will be skipped in the output.

  • output:

    string

    Optional
    Defaults on:  json

    The output format. The following values available: json, csv.

  • is_async:

    boolean

    Optional
    Defaults on:  false

    Set true to get records in the asynchronous mode (for csv output only). If it's true, the request is available via GetHistoryReports and DownloadHistoryReport methods.

Returns

  • result:

    [AuditLogInfoType]

  • total_count:

    number

    The total found item count.

  • count:

    number

    The returned item count.

  • timezone:

    string

    The used timezone.

  • history_report_id:

    number

    The history report ID (async mode).