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SmartQueueState_Task

SmartQueueState.tasks item.

Fields

task_type: string

The task type. Possible values are CALL, IM

status: string

The task status. Possible values are IN_QUEUE, DISTRIBUTED, IN_PROCESSING

user_id: number

Selected agent

sq_skills: [SmartQueueTask_Skill]

Task skills

waiting_time: number

Waiting time in ms

processing_time: number

Processing time in ms

custom_data: Object

Custom data text string for the current task. You can set the custom data in the enqueueTask method