SmartQueueState_Task
SmartQueueState.tasks item.
Fields
task_type
task_type: string
The task type. Possible values are CALL, IM
status
status: string
The task status. Possible values are IN_QUEUE, DISTRIBUTED, IN_PROCESSING
user_id
Optional
user_id: number
Selected agent
waiting_time
waiting_time: number
Waiting time in ms
processing_time
processing_time: number
Processing time in ms
custom_data
Optional
custom_data: Object
Custom data