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QueueInfoType

The GetQueues function result item.

Fields

acd_queue_id

acd_queue_id: number

The ACD queue ID.

acd_queue_name

acd_queue_name: string

The queue name.

acd_queue_priority

acd_queue_priority: number

The integer queue priority. The highest priority is 0.

application_id

OPTIONAL

application_id: number

The application ID.

auto_binding

auto_binding: boolean

Set false to disable the auto binding of operators to a queue by skills comparing.

average_service_time

OPTIONAL

average_service_time: number

The average service time in seconds. Specify the parameter to correct or initialize the waiting time prediction.

created

created: timestamp

The ACD queue creating UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

deleted

OPTIONAL

deleted: timestamp

The ACD queue deleting UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

max_queue_size

OPTIONAL

max_queue_size: number

The maximum number of calls that can be enqueued into this queue.

max_waiting_time

OPTIONAL

max_waiting_time: number

The maximum predicted waiting time in minutes. When a call is going to be enqueued to the queue, its predicted waiting time should be less or equal to the maximum predicted waiting time; otherwise, a call would be rejected.

modified

modified: timestamp

The ACD queue editing UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

service_probability

service_probability: number

The value in the range of 0.5 ... 1.0. The value 1.0 means the service probability 100% in challenge with a lower priority queue.

skills

OPTIONAL

skills: [QueueSkills]

The queue skills info.

sl_thresholds

OPTIONAL

sl_thresholds: [number]

The service level thresholds in seconds.

users

OPTIONAL

users: [QueueUsers]

The queue users info.