QueueInfoType
The GetQueues function result item.
Fields
acd_queue_id
acd_queue_id: number
The ACD queue ID.
acd_queue_name
acd_queue_name: string
The queue name.
acd_queue_priority
acd_queue_priority: number
The integer queue priority. The highest priority is 0.
application_id
OPTIONALapplication_id: number
The application ID.
auto_binding
auto_binding: boolean
Set false to disable the auto binding of operators to a queue by skills comparing.
average_service_time
OPTIONALaverage_service_time: number
The average service time in seconds. Specify the parameter to correct or initialize the waiting time prediction.
created
created: timestamp
The ACD queue creating UTC date in 24-h format: YYYY-MM-DD HH:mm:ss
deleted
OPTIONALdeleted: timestamp
The ACD queue deleting UTC date in 24-h format: YYYY-MM-DD HH:mm:ss
max_queue_size
OPTIONALmax_queue_size: number
The maximum number of calls that can be enqueued into this queue.
max_waiting_time
OPTIONALmax_waiting_time: number
The maximum predicted waiting time in minutes. When a call is going to be enqueued to the queue, its predicted waiting time should be less or equal to the maximum predicted waiting time; otherwise, a call would be rejected.
modified
modified: timestamp
The ACD queue editing UTC date in 24-h format: YYYY-MM-DD HH:mm:ss
service_probability
service_probability: number
The value in the range of 0.5 ... 1.0. The value 1.0 means the service probability 100% in challenge with a lower priority queue.
sl_thresholds
OPTIONALsl_thresholds: [number]
The service level thresholds in seconds.