The waiting call state.


acd_session_history_id: number

The ACD session history ID of the request.

begin_time: string

The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss

callerid: string

The client callerid.

minutes_to_submit: number

The predicted minutes left to start servicing.

priority: number

The request priority.

user_display_name: string

The display user name of the operator.

user_id: number

The user ID of the operator to try to service the request.

user_name: string

The user name of the operator.

waiting_time: number

The waiting time in seconds.