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ACDWaitingCallStateType

The waiting call state.

Fields

acd_session_history_id

acd_session_history_id: number

The ACD session history ID of the request.

begin_time

begin_time: string

The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss

callerid

Optional
callerid: string

The client callerid.

minutes_to_submit

minutes_to_submit: number

The predicted minutes left to start servicing.

priority

priority: number

The request priority.

user_display_name

user_display_name: string

The display user name of the operator.

user_id

Optional
user_id: number

The user ID of the operator to try to service the request.

user_name

user_name: string

The user name of the operator.

waiting_time

waiting_time: number

The waiting time in seconds.