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ACDSessionInfoType

The GetACDHistory function result item.

Fields

account_id

account_id: number

The account ID.

acd_queue_id

Optional
acd_queue_id: number

The ACD queue ID.

acd_request_id

acd_request_id: string

The ACD request ID. See the ACDRequest.id() VoxEngine method.

acd_session_history_id

acd_session_history_id: number

The ACD session history ID.

after_service_duration

Optional
after_service_duration: number

The after service duration in seconds.

begin_time

begin_time: string

The UTC start date in 24-h format: YYYY-MM-DD HH:mm:ss

events

Optional
events: [ACDSessionEventInfoType]

The binding events.

in_service_duration

Optional
in_service_duration: number

The conversation duration in seconds.

priority

priority: number

The request priority.

user_id

Optional
user_id: number

The user ID.

waiting_duration

Optional
waiting_duration: number

The waiting duration in seconds.