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ACDQueueStateType

The ACD queue state.

Fields

acd_queue_id: number

The ACD queue ID

locked_operators: [ACDLockedOperatorStateType]

List of operators with 'READY' state that can't accept a call from this queue. Operator can't accept a call if they are temporarily banned or they are servicing a call right now

ready_operators: [ACDReadyOperatorStateType]

List of operators with 'READY' state that can accept a call from this queue

servicing_calls: [ACDServicingCallStateType]

List of calls enqueued into this queue that are being serviced right now by operators

waiting_calls: [ACDWaitingCallStateType]

List of calls enqueued into this queue that are not yet serviced by operators