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ACDQueueStateType

The ACD queue state.

Fields

acd_queue_id

acd_queue_id: number

The ACD queue ID

after_service_operator_count

after_service_operator_count: number

Number of operators with the 'AFTER SERVICE' state.

after_service_operators

after_service_operators: [ACDAfterServiceOperatorStateType]

List of operators with the 'AFTER_SERVICE' state. This state is set right after a call is ended to indicate a call postprocessing.

locked_operators

locked_operators: [ACDLockedOperatorStateType]

List of operators with the 'READY' state that can't accept a call from this queue. Operator can't accept a call if they are temporarily banned or they are servicing a call right now

locked_operators_count

locked_operators_count: number

Number of locked operators.

ready_operators

ready_operators: [ACDReadyOperatorStateType]

List of operators with the 'READY' state that can accept a call from this queue

ready_operators_count

ready_operators_count: number

Number of ready operators.

servicing_calls

servicing_calls: [ACDServicingCallStateType]

List of calls enqueued into this queue that are being serviced right now by operators

waiting_calls

waiting_calls: [ACDWaitingCallStateType]

List of calls enqueued into this queue that are not yet serviced by operators