New
Voximplant Kit: omnichannel cloud contact center

Programmable Callback

Don't lose customers who are tired of long waiting times to speak to an operator

Programmable Callback

Connect with your customers via additional communication channels that reduce their costs for long-distance or international calls and saves time

75%
of customers
prefer callback instead of waiting on hold
32%
Reduce
in dropped calls
10%
Decrease
the average cost per call

Changing the way you communicate with customers

BEFORE PROGRAMMABLE CALLBACK

  • Frustrated customers face long waiting times on hold
  • Long waits lead to negative customer experience
  • Each minute of the call while the customer is waiting for the operator’s response has its associated cost

With Programmable Callback

  • Reduction in number of lost customers
  • Improved customer experience and increased loyalty
  • Reduced costs of telecom services

Trusted by the world’s most innovative businesses

2
days
To implement needing just 1 developer
15%
increase
In processing of online requests
8
different
Time zones accessed by smart callback solution