Retail
Call automation reduces contact center load by automatically providing information about delivery status in inbound calls, and notifications on upcoming deliveries with automated outbound calls. Voximplant’s smart audio bot can collect customer feedback, and provide additional quality control.
Solutions for Retail
Programmable Callback
Don't lose customers who are tired of long waiting times to speak to an operator
Cloud Call Center
Scalable call center with browser client powered by WebRTC
Dialogflow Connector
Integrate telephony with natural speech processing powered by Google Dialogflow
Lead Processing Automation
Eliminate the human factor with smart automation to increase conversions
Call Tracking
Accurately attribute calls, measure campaigns, and optimize customer experiences in your software
Unified Communications
Combine voice, video, messaging and screen-sharing to increase business efficiency
Programmable Messaging
Embed messaging into your app or service in no time
Phone Number Masking
Hide private information and record calls to control quality of service
Automated Phone Surveys
Tailor-made automated phone surveys for NPS, CSAT, CES and other purposes
Voice Notifications
Reduce costs with an automated system
Click to Call
Embed calling functionality into any web app, no download or installation required
Head of Product, Video Collaboration, 8x8
With Voximplant we were able to add calls to and from the phone network into our video conferencing solution within a few weeks.
Vice President, Bitrix24
What we liked about Voximplant is that it is extremely easy to integrate with other communication channels, especially since it stays on top of the newest technologies, like WebRTC.
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CEO, JivoСhat
We chose Voximplant because it made development easy, and because the technology has the key capabilities that we need to expand our service.
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CTO, S7 Airlines
The click-to-call feature is convenient for users and, at the same time, has a very straightforward API for developers.
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Head of Customer Care Division, Home Credit Bank
We contacted Voximplant and, within a month, we had a separate contact center for the executives. We managed to engage executives in customer care, which allowed them to hear the voices of our customers and understand their experiences.
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CEO, Wheely
Prior to Voximplant, we tried a number of other solutions, but only Voximplant’s platform has met our requirements for functionality, stability, and price.
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