How to connect web chat
Web chat helps to integrate a chat directly from Voximplant Kit to your website. To create a web chat, do the following:
- Log in to your Voximplant Kit account.
- Click Settings > Channels and select Web chat.
- In the General tab, enter the name of the channel.
- Select API Token from the drop-down list.

General settings
- Select a queue or function from the drop-down list to redirect messages from the channel.
- Add skills, if needed.
- In the Customize tab, enter the web chat header.
- Upload the company logo.

Customization
- Configure the chat position, colors, and the greeting message.
- Click Add channel.
- Click Generate code to generate the code that allows to implement directly into your site's HTML.
The generated code contains the client_data
object that helps you to configure data transfer to the widget settings during initialization and provide more information to your agents.
`{
client_data: {
"client_id": 'xxx', // Customer ID
"client_phone": "", // Customer phone number
"client_avatar": "", // Customer avatar link
"client_display_name": "John Smith" // Customer name
"client_email": "", // Customer email
"client_language": "RU | EN" // Customer language
}
This configuration allows you to make communication with your clients easier - based on provided data in the client_data
object, the system fills in the form automatically.
Important
client_id
is a unique customer identification number. If you change this client_id
, the system creates a new chat without any associations with a previous one. If you change other properties, the system will change them in the agent's workspace but remain the same chat.
- Click Copy to clipboard to copy the generated code and paste it where you want your button to be shown.