Working with template collections

In this section, you will learn how to create template collections, add templates inside them, and manage templates.

A message template is pre-created content that you send to a recipient: a combination of text, images, buttons, and links. Templates can be utilized in various situations for quickly composing messages in text channels (as an alternative to messages created from scratch) and help agents reduce response time to user inquiries.

In Voximplant Kit, you can create omnichannel and WhatsApp HSM templates.