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Events

Avatar events.
Add the following line to your scenario code to use the events:

require(Modules.Avatar);

Constants

Error

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Triggered when an error occurs.

Parameters

  • avatar:

    Avatar

  • reason:

    string

    Error description

Finish

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Triggered when an avatar ends a conversation with a customer.

Parameters

Loaded

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Triggered when an avatar script is loaded and ready to use.

Parameters

Reply

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Triggered when an avatar is ready to reply to a customer.

Parameters

  • avatar:

    Avatar

  • channelParameters:

    ChannelParameters

    Optional

    Avatar text and voice ChannelParameters

  • currentState:

    string

    Current avatar state

  • customData:

    Object

    Optional

    Additional data returned from an avatar. Can be passed via the AvatarResponseParameters.customData parameter

  • interruptableAfter:

    number

    Optional

    Time after which an avatar is ready to handle customer's interruptions (in case the avatar voices its response)

  • isFinal:

    false

    Optional

    Whether an avatar's reply is final. If true, all other parameters except customData are ignored and the avatar does not process any more inputs in the current conversation

  • listen:

    true

    Optional

    Optional. Whether an avatar listens to the user after saying its utterance (or during it, if interruptions are enabled)

  • listenTimeout:

    number

    Optional

    Optional. Number value that specifies how long an avatar listens to the user after saying its utterance (or during it, if interruptions are enabled)

  • nextState:

    string

    Optional

    Optional. Next avatar state

  • utterance:

    string

    Optional

    Utterance to reply to the customer with

UtteranceParsed

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Triggered when an avatar parses a customer's phrase. The recognized phrase can be used for debugging and logging recognition results if needed.

Parameters

  • avatar:

    Avatar

  • confidence:

    number

    Optional

    Recognized phrase confidence

  • currentState:

    string

    Current avatar state

  • entities:

    Object

    Extracted entities (both system and custom) AvatarEntities

  • intent:

    string

    Most suitable intent recognized for the phrase (or 'unknown' if unclear)

  • intents:

    Object[]

    Optional

    Extended information of the intent recognition results AvatarUtteranceIntent

  • response:

    string

    Default response to the intent from the UI

  • text:

    string

    Recognized phrase text

  • utteranceCounter:

    number

    Number of user phrases processed in this state

  • visitsCounter:

    number

    Number of the state visits