voximplant KitDocs
  1. Setup
  2. General settings
  3. Defining dialing settings
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Defining dialing settings

  1. Go to the Dialing settings subsection.
  2. Define the Max. waiting time applied to all users. This value is the maximum time that a customer must wait to be connected to the contact center.
  3. Enable the Audio recording on dialing switch if you want the system to play an audio recording while customers are dialing all users/groups/queues.
  4. You can select an audio recording from the existing Audio Library or upload your own .mp3 file.
  5. Play the recording to make sure this is the one you need.
  6. In addition, you can enable or disable the Audio recording on dialing setting for all groups and/or queues. If enabled, select or upload an audio file to play to customers while dialing queues/groups.
  7. Click Save changes.
Dialing settings