voximplant KitDocs
  1. Setup
  2. Contact center
  3. Creating skills
Rate this page:

Creating skills

You can create, rate, and assign different skills to the users of Voximplant Kit.

Important

This section is only available if the contact center functionality is enabled in your account.

Note

The maximum number of skills per account is 1000.

To create a skill, do the following:

  1. On the left sidebar, select Setup > Contact center > Skills.
  2. Click Create skill.
  3. Enter the name and description of the skill.
  4. Click Create.

After you create the necessary skill, you can assign this skill to the agent you want. To assign the skill, do the following:

  1. Click Settings > Users.
  2. Next to the user you need, click the More options icon and click Edit user.
  3. Select the required skill from the drop-down list and rate it.
  4. Click Save changes.