Monitoring queues
The Queues section gives you insignts into how calls and text inquiries are handled by queues in real time. In this section, you can edit queue settings and change the number of assigned agents.
Information
Data in the section is updated every 10 seconds.
Note
A supervisor can access this section to review real-time statistics of the assigned queues and queue agents (only the agents belonging to their groups). Supervisors with editor permissions can also edit the number of queue agents. If a supervisor is not connected to a group, they see only queue statistics (without agents).