Monitoring agent groups
In Voximplant Kit, a group is a team of agents typically set up to provide particular contact center services and led by one or several supervisors.
This section helps supervisors monitor key performance indicators of the reporting groups and make timely changes if needed.
Information
Data in the section is updated every 10 seconds.
Note
Group statistics are available to users with the Manager, Administrator, and Owner roles. Users with the Supervisor role can monitor only their groups and group agents.