Reports
Contact center reporting plays a crucial role in measuring the success of customer service. Reports include a saved history of the contact center's activity, which allows you to track agents' performance and gain a comprehensive view of your business operations.
In this section, you will find information about the types of historical reports available in Voximplant Kit, along with explanations of all performance indicators.
Important
This section is only available if the contact center functionality is enabled in your account.
Note
The Reports section is only available to users with the Manager, Administrator, and Owner roles. Users with the Supervisor role can only view reports of their managed groups, queues, and campaigns.