Monitoring agents
The Agents section gives you insights into your agents' performance and activity. You can see how your agents are working in real-time as well as track their past activities over a specified period. The agent status monitoring feature helps you track how much time your agents spend in productive and idle work hours and ensure that there are no interruptions in the workflow.
Information
Data in the section is updated every 10 seconds.
Note
Agent statistics are available to users with the Manager, Administrator, and Owner roles. Users with the Supervisor role can monitor only agents of their groups.